Principle 1: Become genuinely interested in other people.
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"You can make more frienda in two months by becoming interested in other people than you can in two years by trying to get other people INTERESTED IN YOU"
Dale Carnegie
Principle 2 : Smile
Even when we’re talking on the phone, our smile comes through in our voices.
Carnegie tells a story of a computer department manager who was desperately trying to recruit a PhD for his department. He finally found the perfect candidate, but the boy also had offers from much larger and better known companies. When the boy told the manager that he was choosing his company, the manager asked why.
The boy explained: "I think it was because managers in the other companies spoke on the phone in a cold business-like manner, which made me feel like just another business transaction. Your voice sounded as if you were glad to hear from me … that you really wanted me to be part of your organization."
A simple smile can go a long way.
Practice Principle 2:
This one is simple: Challenge yourself to smile at someone every hour of the day for a full week.
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Principle 3 : Remember that a person's name is to that person the sweetest and most important sound in any language.
Principle Overview:
A person's name is a very powerful thing - it's an embodiment of that person's identity. It's a reference to them. So remembering and using someone's name is a great way to make that person feel important.
