It's always been you, April Kepner

patient sensitivity

how insensitive
season 6 ep 21

🎵Keep Your Head Up-Andy Grammer🎵

"But you gotta keep your head up"

~~~~~

Today is patient sensitivity day, which is why the residents are all gathered and listening to Bailey go on and on and on

"Huh,reaction, observation, communication, any questions so far" Bailey asks scribbling notes on the whiteboard

They all raise their hands "Uh Shepherd" Baileys says pointing at the girl

"Why are we doing this?"

Bailey rolls her eyes at the question "We are doing this because chief Shepherd suggests we brush up on our patient sensitivity skills, that's why. And it just so happens, this morning was a very good time; besides, half of you were raised by wolves"

She looks at the notes in her book Reaction. "Keep your face impassive. Whether prompted by a patient's appearance or lab results, facial expressions of surprise, concern, disgust, and etcetera can be counterproductive." Uh, la la la la la ... Jokes. Don't make jokes about patients, not in front of them, not even in private. Well ..."

Cristina raises her hand

"Yang?"

"What if the joke is really funny?"

"It's not, and neither was that one. Moving on"

Baileys pager goes off but she ignores it

"Observation. Yeah. Ah. Okay, use reflective listening, repeat the patient's feelings back to them. Um, I hear that you're concerned about the surgery. Let me explain the risks." "I can see you like vegetables. After surgery, you might become one." Communication. Uh,"don't use jargon. Use language that the patient can understand. Be creative in using metaphors."

"Oh, I'm terrible with metaphors. I can never come up with 'em" Charles says

"Why, 'cause you're dumb as a box of hammers?" Cristina jokes earning laughs

"You see, that's a good one. You're an ass, but that was a good one"

"Be clear and comprehensive. Explain all risks and all probable outcomes, leaving nothing out." Question ... Adamson?"

"Why are you going so fast?"

"It just so happens that we have an emergent patient arriving who will need a little extra sensitivity. So remember to employ your ... R-O-C, and you will ... hmm ... rock your patient's world." yikes "Okay, that's enough of that. Follow me to the pit. Hustle"

~~~~~

All the residents are gathered in the ambulance bay waiting for the emergent patient

"So did you get Izzie's message? Did you sign the divorce papers?" Meredith asks Alex

"Yeah, I gotta find 'em, and then I'll send 'em"

"Izzie sent you divorce papers?" Lexie asks

"Yeah. So?" Alex responds